Participant standards

Your rights while receiving PFS services.

Pathway Forward Solutions is committed to professional, respectful, equitable, and participant-centered service.

To be treated with dignity, respect, fairness, and professionalism.
To receive clear information about available services and program expectations.
To receive services without unlawful discrimination.
To have personal information protected consistent with law and organizational policy.
To ask questions and receive understandable answers.
To participate in developing your career goals and service plan.
To decline a service or referral unless participation is required for a specific voluntary program you choose to enter.
To provide feedback, make a complaint, or report a concern without retaliation for acting in good faith.
To be informed that PFS cannot guarantee interviews, employment, wages, hours, or continued employment.